When will my order arrive?
Orders are processed within 1–3 business days. Estimated delivery is 7–21 business days after processing, depending on your location.
How do returns work?
You may request a return within 15 days of delivery, subject to the conditions in our Return & Refund Policy. Email hello@navaclo.com with your order number and the reason for your return.
How do I choose a size?
Each product page includes the information available for that item, including care guidance and a product-specific size chart. Review the measurements before ordering and compare them with a garment you already own for the best fit.
Can I change or cancel an order?
Contact us as soon as possible after ordering. Orders may be canceled free of charge before they enter processing; once processing begins, changes may no longer be possible.
Will I pay customs duties or import taxes?
For orders outside the Kingdom, customs duties, import taxes, or fees charged by the destination country are the recipient’s responsibility.
How can I get help?
Email hello@navaclo.com with your order number and a brief description of how we can help. You can also review our Shipping Policy and Return & Refund Policy.
Does my purchase help cats?
Yes. NAVA donates 5% of every purchase to support cat welfare and rescue work.